Booking Terms and Conditions

 

Bookings

An initial reservation may be made by telephone or E-mail, this will be held for seven days pending the return of a completed booking form and initial deposit. 

The signing of the booking form by the party leader, confirms acceptance of the terms and conditions set out below and shall be binding on the persons listed on the booking form intending to occupy the premises (or any subsequent amendments to this list).
 
No  parties of guests who are all under the age of 21 will be accepted.
No pets accepted.
For the comfort of guests, the villa is a non-smoking home, however smoking is permitted on the patio/lanai area. Please use the ashtrays provided
To ensure comfort security and peace of mind, our home is registered with the state authorities and is in full compliance with all licensing legislation.

General

Stays of  less than 7 nights will incur a cleaning fee of £50 sterling.
The villa is available for occupation from 1600 hours local time, on the day of arrival, and must be vacated by 1000 hours on the morning of departure. Vacating after 1000 hours may incur a charge equivalent to one days accommodation cost unless previously agreed with the owner or management company.
Guests can arrange to arrive earlier or depart later if the villa is not otherwise booked.
All patio doors, and windows that open are fitted with alarms, while fire alarms are situated around the entire villa. Any tampering/disarming of these alarms will result in a deduction of $50 from your security deposit.

All bed linen and towels are provided, and the removal of any from the villa including pool towels is strictly forbidden.

Payment Details

 
Together with your completed booking form, a non-refundable deposit of £100 sterling  per week is due within 7 days of your initial reservation. Upon receipt of your deposit, and following bank clearance, we will send you, your receipt and confirmation of booking.
Payment of the balance is due 10 weeks prior to your arrival date. A £200 security deposit is also payable at this time, this will be returned to you within 30 days of your departure. Upon receipt and following bank clearance of your parties final payment, we will send out directions to your villa and the security lock box number for the front door key.

Security/Breakages Deposit

The villa front door key must be left in its security lock box each time you leave the property. The loss of the door key will result in a charge of $250 from your security deposit.

You will be provided with 1 key to the villa. In the situation that you lock yourself out, you must phone the management company immediately, and they will allow you re-entry into the villa. This will unfortunately incur a small charge for their service depending on the time of the call out (no charge during office hours, $25 out of office hours).

The client is solely responsible for any damage or breakages that may be caused to the property  its contents or any items in the inventory during your stay. All damage and faults caused or found at the villa must be reported to  the management company at the earliest opportunity.

We require a refundable security breakage deposit to be paid at the time of your final payment. This deposit will be repaid to your party by cheque within 30 days of your departure, providing the management company have reported no damage or breakages, and you have returned the keys as requested. Our local management company checks the home before your arrival and after your departure and will advise us of any faults. These may include additional cleaning costs for the removal of stains due to spillages or stains etc.

We reserve the right to retain the security deposit (either in part or in full) to cover damage, breakages or non-return of the keys. Receipts for repairs/replacements will be provided in the unlikely event that such retention of the security deposit is required.

We reserve the right to pursue a guest for recompense for any and all damages caused, which may exceed the value of the security deposit and will require payment within 14 days of being served notice of this.                                               

Florida has a sub tropical climate and care must be taken with food that is left uncovered. Apart from spoiling and contamination, food left uncovered can attract insects very quickly. Any additional cost for pest control services incurred due to the lack of care may be passed to you.

Cancellation

In the event of your party needing to cancel, the following conditions will apply.
 
10 weeks or more prior to departure Loss of Deposit
5-10 weeks prior to departure    Loss of 50% of total Rental
Less than 5 weeks prior to departure        Loss of 100% of total Rental
 
We strongly recommend that all guests take out adequate holiday, injury, medical and cancellation insurance cover at the time of booking.
 
Cancellations must be confirmed in writing by the person whose signature is on the booking form.

Force Majeure

 
The owners and their agents cannot accept responsibility, be responsible or be liable in respect of damage, or alterations to the terms of this booking caused by events beyond the owners control. Including but not restricted to, war, civil commotion, flight delays or cancellations, technical difficulties with transportation, alteration or cancellation of schedules by carriers, adverse weather conditions, fire, flood, industrial dispute or any other events beyond the owners control.

Safety & Security

To comply with state fire regulations under no circumstances may more than the maximum number of persons identified on the booking form occupy the property.
 
The swimming pool is used entirely at the guest's own risk.
Diving is not allowed.
Children must be supervised at all times whilst in the pool area.
Glass is not permitted in the pool area at any time. Please use the plastic items provided.
 

Complaints or Dissatisfaction
In the unlikely event of a problem arising whilst you are on holiday (relating to our villa) you should immediately contact our  management company who will seek to resolve the matter speedily. Your satisfaction with our villa is paramount to us and should you consider that the matter is of a serious nature, we ask you to contact us direct, in writing within 14 days of your departure from our villa. However, if the problem has not been reported as requested to the management company then we cannot accept any  responsibility.
 

Liability Disclaimer

 
The property is privately owned and neither the owners nor the management personnel accept any liability whatsoever for death, personal injury, accidents, loss or damage to persons or personal effects, however caused as a result of, use of the pool, spa, and villa.
It is your responsibility to ensure that children are at all times supervised, in and around the pool area and inside the villa

Passports and Visas (non US residents)

There have been changes regarding Visa documentation for entry into the USA, it is recommended that villa guests check the requirements with the Passport Office, UK Passport Service - Advice Line - 0870 5210410 or www.passport.gov.uk or the US Embassy 020 74999000 or www.usemb.org.uk  prior to their vacation.  It is the responsibility of all travellers to ensure that they have the correct documents, we cannot be held liable if entry into the USA is refused.

Law

This contract is subject to and shall be constructed in accordance with the laws of England and the parties hereby submit to the exclusive jurisdiction of the English courts.
 
If you wish to contact us, please call     (+44)  (0) 1782 659413  (UK)
Or if you prefer to E-mail you will reach us on brian-j-pointon@supanet.com